Fortune 50 Insurance Company

Customer Overview

  • Leading global provider of insurance, annuities & employee benefit programs
  • $48B in annual revenue
  • IT spend of $1,249M (44% Infrastructure, 56%ADM)
  • Highly complex/integrated IT infrastructure and teams of highly skilled operations technicians, infrastructure engineers, and architects
  • Business Problem

  • Fortune 50 Insurance Company required major shift to the existing cost-efficient, optimized operations model
  • A tactical solution involving partial replacement of existing offshore staff with contracted US citizens was implemented
  • The LT solution involved a re-structured approach to sourcing through a new RFP-based proposal which would lead to optimized cost & ops model that was achieved in years leading to company
  • Approach

  • Working with sourcing and all functional groups to understand impact of companyfor their organization
  • Based on impact, develop a detailed RFP, along with a quantitative and qualitative proposal evaluation model
  • Issued the RFP to existing and new vendors and worked with them to receive proposals
  • Outcome

  • A detailed RFP for all infrastructure areas was developed & distributed
  • Evaluation criteria, scoring method, & priorities were established.
  • Proposals were evaluated based on agreed upon measures and vendors were quantitatively rated on their solutions based on maturity of offering, feasibility, time to service, & cost
  • Partner was selected

  • Ability of IT organization to flex & adapt (replacing a successful optimized operations model) with ever changing need of business