client
Fortune 50 Insurance Company
Customer Overview
Leading global provider of insurance, annuities & employee benefit programs
$48B in annual revenue
IT spend of $1,249M (44% Infrastructure, 56%ADM)
Highly complex/integrated IT infrastructure and teams of highly skilled operations technicians, infrastructure engineers, and architects
Business Problem
Complex, highly integrated IT Infrastructure
Lack of transparency with respect to internal service offerings, chargeback, and SLAs
Approach
Assembled a cross-functional team to re-define services and functions being provided
Services were broken down by their function points
Function points were evaluated and aligned with appropriate service
Outcome
Comprehensive and up-to-date service catalog that reflected what was being done by whom and how much
This resulted in IT staff optimization - by demonstrating what is being done in detail and by whom we were able to better assign values and costs leading to financial transparency and cost rationalization
Optimized staffing model correlated with clearly defined service offering
